Dodge App is basically worthless

[Eman3]

Not sure how many others use the Dodge app or find it useful, but I find it completely worthless. My app hasn’t updated my vehicle info for 39 days now. Also, the only buttons I have available are for lock and unlock doors and ventilation on. My other two buttons are greyed out. I called Dodge and they had me reset the radio, delete the app and reinstall it. Tried three times and it never worked. They submitted my case to tier 2 assistance. Of course they didn’t call at the times requested, then called the wrong number on top of that. When I finally spoke with tier 2, they asked me to send screenshots of my app showing where it hasn’t updated current miles, current fuel level, current health report or current tire pressures. Also sent a screenshot of where I don’t have all available buttons (as shown in pic). The tier 2 person told me they need to work things on the backend He stated it could take days, weeks or months, but not years. What a joke. Plus in my experience all the other major manufacturers have much more availability on their apps as to things you can do or check away from the vehicle. Also, my vehicle is provisioned for the digital key, however they told me that because the app isn’t present on my vehicle radio yet, it should roll out at a later date. They couldn’t tell me when, only to keep checking my vehicle’s apps to see if it shows up in the future. WAIT…WHAT? I just can’t believe how these things were not worked out prior to rollout.

 

[vrax35]

Yeah we've been talking about the app not updating here; https://safe.menlosecurity.com/https://www.chargersixpack.com/threads/dodge-connect-app-down.342/

Seems everyone is on the same boat but we're waiting on a couple of people that "may" have resolved the issue. Guessing they had you do the Volume Up+Tune Down radio reset? I would hook your UConnect 5 (car) to wifi and see if you get any updates, seems they aren't doing OTA updates anymore.

 

[aceinspp79]

I got over the air updates but no help for the app. Later RJD

 

[Eman3]

Yeah we've been talking about the app not updating here; https://safe.menlosecurity.com/https://www.chargersixpack.com/threads/dodge-connect-app-down.342/

Seems everyone is on the same boat but we're waiting on a couple of people that "may" have resolved the issue. Guessing they had you do the Volume Up+Tune Down radio reset? I would hook your UConnect 5 (car) to wifi and see if you get any updates, seems they aren't doing OTA updates anymore.

Are you having any luck with the digital key?

 

[vrax35]

Are you having any luck with the digital key?

Mine works, it was fixed by someone I called over the phone (remote start, key, etc). App doesn't update my car details though.

 

[aceinspp79]

Mine come up but like you will not update. later RJD

 

[mario6416]

Are you having any luck with the digital key?

The ‘26 Charger has digital key? I thought that was a myth.