Dodge Connect App Down?

[8pack-29]

Looks like the Dodge Connect app isn’t working right now? I haven’t seen updates in over 10 days now and another user on here is seeing the same problem.

I logged out of the app to see if that’d fix it, but now I can’t log back in to it on the web or app… saying wrong password…

I tried the password and I never receive the email .

 

[aceinspp70]

I just checked mine and last up date was July 6. Way behind. Wonder whats going on. My Jeep app is up to date and both are in my garage in the app. Later RJD

 

[vrax25]

Same issue.

 

[cyrinfl68]

Mine is the same. I can remote everything and still get boundary alerts but for the location I have to input my pin every time and the status of the vehicle is from nine days ago.

 

[8pack-29]

You all should call and open a case. I just did. Also, don’t try logging out and back in, you won’t be able to get back into the app and will lose the remote start and lock/unlock.

Support doesn’t seem to have clocked it that there is anything wrong with the service or app… but it seems it’s basically been down for almost two weeks now.

(800) 777-3600

Above is the number. It didn’t out source and I talked to a real person after pressing zero and waiting about 10 minutes. Nothing resolved, but it’s at least in the system with a case number. I think we just need a few more for them to get on it.

 

[baabootoo68]

After I put my PIN in, it just started and didn't update a thing.

 

[8pack-29]

@DodgeCares can you get the folks over at the app looking into this? It’s been messed up for many days and some of us pay extra for the service!

 

[aceinspp70]

You all should call and open a case. I just did. Also, don’t try logging out and back in, you won’t be able to get back into the app and will lose the remote start and lock/unlock.

Support doesn’t seem to have clocked it that there is anything wrong with the service or app… but it seems it’s basically been down for almost two weeks now.

(800) 777-3600

Above is the number. It didn’t out source and I talked to a real person after pressing zero and waiting about 10 minutes. Nothing resolved, but it’s at least in the system with a case number. I think we just need a few more for them to get on it.

Well I called that num but could not hardly understand the person I talked to just have to wait and see what happens. Later RJD

 

[aceinspp70]

@DodgeCares can you get the folks over at the app looking into this? It’s been messed up for many days and some of us pay extra for the service!

Wonder why your paying extra as I looked at mine and it's free for 10 years. Today I went by the dealer to discuss the app as my sales rep is very knowledgeable on this app. We tried a lot of different things and nothing corrected it. Now for the strange thing one of the guys at the dealer has the EV and it is working just fine. Also my sale rep has the app on his phone and it worked just fine. Now I learned something new about Dodge Cares its an AI thing so they are never going to get issues resolved. AI till needs improvements. Later RJD

 

[Pioneer4x469]

Wonder why your paying extra as I looked at mine and it's free for 10 years. Today I went by the dealer to discuss the app as my sales rep is very knowledgeable on this app. We tried a lot of different things and nothing corrected it. Now for the strange thing one of the guys at the dealer has the EV and it is working just fine. Also my sale rep has the app on his phone and it worked just fine. Now I learned something new about Dodge Cares its an AI thing so they are never going to get issues resolved. AI till needs improvements. Later RJD

YO might still have the plan leftover from the EV, that they offered last summer.

 

[aceinspp70]

YO might still have the plan leftover from the EV, that they offered last summer.

Nope we check at dealer and reloaded the app shows 10 years for
Dodge and 6 years left on Jeep. Jeep works fine. You need to go into yours and see what yours says Later RJD

 

[aceinspp70]

You all should call and open a case. I just did. Also, don’t try logging out and back in, you won’t be able to get back into the app and will lose the remote start and lock/unlock.

Support doesn’t seem to have clocked it that there is anything wrong with the service or app… but it seems it’s basically been down for almost two weeks now.

(800) 777-3600

Above is the number. It didn’t out source and I talked to a real person after pressing zero and waiting about 10 minutes. Nothing resolved, but it’s at least in the system with a case number. I think we just need a few more for them to get on it.

Have you heard back from them? I did today.. I have a case num. They wanted a screen shot of what the app was showing which was last update 16 days ago. We shall see what happens now. Later RJD

 

[8pack-29]

Have you heard back from them? I did today.. I have a case num. They wanted a screen shot of what the app was showing which was last update 16 days ago. We shall see what happens now. Later RJD

They called yesterday but I didn’t have time to talk so it went to voice mail.

 

[twomedic13]

I'm having the same issue. I've also noticed that the Mopar site is not updating with the correct mileage as well. Dodge called me yesterday to say they are still working on it but it's definitely not a problem with the vehicle or the app. So it has to be on the back end on their side.

 

[aceinspp70]

Yes they sent me an e-mail that I was to call them. when I called they wanted a screen shot of what I was seeing on the app. I do have a case number. Now we wait and see what happens. Later RJD

 

[Ares459]

Yeah since we all lost it around the exact same time, it's likely something Dodge will need to fix on their end

 

[aceinspp70]

Looks like the EV dodges are having issues also with the app. I also deleted the app and installed the newer version. No help. Later RJD

 

[baabootoo68]

Looks like the EV dodges are having issues also with the app. I also deleted the app and installed the newer version. No help. Later RJD

Ditto.

 

[aceinspp70]

Just got another call back from Dodge checking to see if app was working as they made some changes but looked at while on the phone with them and told them no changes it still was not up dating. I also informed them that I knew of at least 5 other folks having same issues, they said they are not aware that other folks are having issues. They checking to see if anyone else has notified them. Later RJD

 

[twomedic13]

Just got another call back from Dodge checking to see if app was working as they made some changes but looked at while on the phone with them and told them no changes it still was not up dating. I also informed them that I knew of at least 5 other folks having same issues, they said they are not aware that other folks are having issues. They checking to see if anyone else has notified them. Later RJD

I definitely did notify them about 2 weeks ago. The escalation person I spoke with confirmed that they are aware of others having the same issue. She also told me that they knew it wasn't the vehicle or the app causing the issue.