Dodge Connect App Down?

[VADER53]

I just finished a chat on Mopar.com. They reset some things on their end and asked me to give it a day or so to sync. I'll reach back out on Monday if it's still not working.

 

[mario6415]

I’m still getting the run around from customer support on all the cases… yes CASES plural that I’ve opened on this… what a joke that I cannot login for over a month now and unable to reset password either.

Soooo I tried the chat on mopar.com... They asked for vin, email, etc... Guy said I should be good to go in 12-24 hours because he “synchronized” my account and I’ll have access after that period…

Of course having been given the run around and no resolution from my HOURS of time on the phone with Dodge Connect customer support (mostly hold times), I was skeptical and asked how the non-new information that I’ve confirmed they already had on file would change anything…

Guy on the chat assured me he has fixed hundreds of folks with this issue by doing what he just did…

I will my pants if 5 minutes of a web support text chat fixes what maybe 4 hours of time wasted on the phone didn’t.

I’ll keep y’all posted.

Is yours working now?

 

[Eman2]

When the app does work what remote functions should I have? I currently only have lock, unlock and fan. Two buttons are greyed out.

 

[vrax34]

When the app does work what remote functions should I have? I currently only have lock, unlock and fan. Two buttons are greyed out.

You should have remote start as well.

 

[8pack-217]

Is yours working now?

Nope… just tried it. I can’t login and can’t reset password either still.

To be fair they said I may still have to call Dodge Connect customer support again… but I’ve got about 0.5% confidence in that fixing anything.

 

[aceinspp78]

Yep I'm still getting the run around also.

When the app does work what remote functions should I have? I currently only have lock, unlock and fan. Two buttons are greyed out.

Depends if you bought the upgrade package. Later RJD

 

[vrax34]

Yep I'm still getting the run around also.


Depends if you bought the upgrade package. Later RJD

It's included for free if you bought a 2026 dodge charger. You don't need to buy the upgrade package. (10 years with hardware present).

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[baabootoo76]

Tru Dat........

 

[Eman2]

You should have remote start as well.

Do you mind showing a screen shot of the remote functions on your app so I know what it should have before I call them?
Thanks.

 

[WSTAAB23]