There a several conditions that have to be met before s/s will shut off the engine. Some of them are: cabin temperature must be at at set point, grade cannot be too steep, steering wheel angle must be straight or close to being straight, and, most importantly, the batteries must have sufficient charge. If you are stopped, with the brake pedal fully pressed, and the engine has not stopped, scroll the the vehicle info screen to the stop/start system and it will tell you if it is ready, and if it's not, it will say the reason why. If, after driving a while, the reason is the battery is charging or not sufficiently charged, that is bad news. I've had two Pacificas with s/s and when it starts giving that message, it means one of the batteries is bad or going bad. Eventually the bad battery (usually the small one) starts draining the main battery more and more until one day, your car won't start. At that point you will likely need two new batteries so be sure to have each of them tested separately. The moral of the story is to turn the s/s off each and every time you drive your car.